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  • This was the worst experience I've ever had at an Ulta store. I arrived to the store 3 minutes before closing to find that the doors were already locked. There was a girl moping the floors that looked at me when I tried to enter. I told her it was not yet 9:00 and I only need to grab one item and would be out before their scheduled close time. She looked to the manager who told her she could not open the door for me. I continued to plead that it was not yet 9:00 and I would be out quickly. They allowed me to stand at the door until it finally turned 9:00 and the manager Crystal (who refused to give me her last name) came to the door to show me her watch now showed it was 9:00. I tried to explain I had been there since before 9:00 which she knew as I had been talking to her co-worker through the door for serval minutes. If a store closes at 9:00 it should actually close at 9:00. Clearly Crystal was more worried about her personal life and getting out of work early than her customers. She should in no way be a manager for this store or any other. Terrible with people and clearly lazy.
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