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  • Let me first say that I've been here for car washes a handful of times over the last year or so. Typically I wash my car but like to save some time when possible. My most recent visit though has given credence to some suspicions and doubts I had about Francis and Sons. Many feel unsafe about leaving items in their car without locking it up in the glove compartment because of the possible theft. However, it is far worse to be stolen from with lies said to your face. I have some scratches on my car, from parking lots I assume, and I was told the detail would remove them and have the car looking like new. For $120 I thought I'd treat my car, she's suffered enough, and get her scratches removed and then get a nice wash/wax/shine. After about an hour I noticed the guy buffing the car had broken something on my rear hatch (hatchback) and then another came as they fumbled around trying to fix something (handle/button/insignia I didn't know) but I figured I'd get an apology and they'd inform me once I went over when they had finished. Nope.... Not only did they fail to remove any...I repeat...ANY scratches from the car. They simply placed the button (that opens the hatch) in it's place in the hopes that I wouldn't notice until I drove away and have it fall off never to be seen again. The managing person there didn't even make any attempt to better the situation and the guy who sold me the detail said nothing about the obvious little scratches that remained. They offered nothing when told about it...sad. I am easy to please, truthfully I am, but shadiness, slyness and dishonesty are things that truly annoy and frustrate me like nothing else. If you want good HONEST service go somewhere else. I'll try Los Olivos, Clean Freak or Dannys from now on.
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