I'm not an adventurous woman when it comes to my hair. I'm not good with commitment and stick to what I know. So when I walked in here, all I wanted was a deep contionioning treatment to cure my very dry split ends. Michelle had other ideas. The place, first of all, screams girlie and chic. There are crystals and pretty things everywhere. So when a pretty woman in a pretty place tells me that my hair ain't pretty-I listen. I had a back up plan and brought a picture, just in case. Michelle worked out some heavy yet very pretty magic and I walked out with deeply conditioned rocking hair about six inches shorter then when I walked in. She hooked me up and made the whole experience very pain free. I felt like she was really taking care of me even eating into her own hair color appointment she was getting from the other stylist for her bachlotte party that night! She was so wonderful- just wish I could take her back to Cali with me!