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| - When purchasing a vehicle the staff seem helpful, cheerful, "open and honest" was what one even said, and it felt like it.
We purchased the extended warranty because there are multiple computers on board, electrical everything, and my husband (who is a good mechanic) was told by Larry in Financing that "EVERYTHING, BUMPER TO BUMPER, ELECTRICAL, MECHANICAL, YOU NAME IT AND IT IS COVERED ON THE GOLD PACKAGE, THAT'S WHAT YOU WANT!" You're right, that kind of coverage IS what we want, so we paid the $2,495 extra.
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A week after purchasing I took it in so they could reset the door keypad code, like they said they would the night we purchased the car. I was in the shop from 8am until 2pm, constantly asking "What's going on? Is it done? At 11am I was told they had NOT looked at it yet. At noon they said they can't help me. I called my salesman, he came from home with info on how to do it myself, and was obviously embarrassed that I was getting the run around while other customers came and went out of the service dept! Let's fast forward to today...
My 7 year old is climbing in the car and the floorboards almost closed on his foot! Took it in and it needs the Door Ajar Switch replaced, no big deal, should be no big deal since it's been less than 3 months since purchase and Larry sold me that GREAT BUMPER TO BUMPER, PARTS AND ELECTRICAL EVERYTHING INCLUDED GOLD LEVEL WARRANTY...
Come to find out it only covers the few parts that are listed on the little brochure, Larry lied! Those words should NEVER come out unless they are true! When I call Larry, do you think he's available? NO! Will he call back?
It's been 1 hour, I'll keep you posted.
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