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| - I'm typically a loyal customer. I'm respectful of hard working employees, I tip well and I'm usually understanding, depending on the circumstances. However, if you're a disrespectful dick, well then, you'll not only lose my business for sure but you'll likely read about it here, unless I lose my shit, in which case, there's gonna be a problem.
Now I've been buying auto/some motorcycle parts here for about 13 years but this was my last purchase at O'Reilly.
Here's how it went down:
During one of my visits last June, I buy wiper blades for my girl. She didn't need to use them until she was driving in the rain recently. They must've been a defective set because they kept skipping and making that annoying sound every time they were turned on.
So when I'm back in town last month, I go to exchange them. Robert, the store manager, was just a straight up dick from the word go. At first he claimed that he didn't recognize the wiper blades as being from his store and because I didn't have my receipt, well, I'm out of luck. I don't think so. I go home, locate the credit card transaction on my phone and I come back, because I don't really take no for an answer, especially under such circumstances.
He finally finds the store copy of my receipt and begrudgingly agrees to warranty them "this one time", with an identical replacement that they had in stock. I guess now he recognized them as being from his store after all. After typing the equivalent of War and Peace into his 1890's computer, without apology, he hands me the replacement set and is clearly disgusted that he actually had to warranty one of his products for a very patient and calm customer.
A guy like this shouldn't be managing a store and definitely shouldn't be dealing with the public. Makes you wonder who's running shit at corporate. Because of this incident, I'll never go back to this store and will avoid the chain whenever possible elsewhere. After all, with so many options for auto parts in these here parts, there ain't no reason fer me to return here fer any parts even if parts is parts. Know wut uh meen Vern?
Good times in the Valley of the Sun.
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