Some have knocked the service here but on our visit the staff bent over backwards for us. They were attentive but not overbearing.
The food was good. We had the tom sum (papaya salad) and it was plentiful and tasty. Not as spicy as I have had at other places, but flavorful. The panang duck was tasty as well - nice thing about duck is it is fattier than chicken so can take some overcooking, and I think mine was a bit over. It was complimented by plentiful broccoli, carrots, and snow peas. The sauce had a good level of heat for me - which is to say, spicy but not too spicy. I asked for 2 on their 4 star heat scale.
The prices are a bit higher than I find in Winston-Salem, but the restaurant is between the Carolina Medical Center and UNCC so I would expect to pay more and the portions are generous.
I would definitely go back if I find myself in the area again.