Food: Really enjoy their cold brew coffee. I have only eaten their a couple of times, but when I have the food has been quite tasty. It is prepared fresh with quality ingredients. I enjoyed their breakfast sandwich, as well as the turkey sandwich.
Atmosphere: Definitely interesting. They have mounted antelope heads on the wall and a chandelier that goes all the way to the floor. Some of the seating are poured concrete blocks that look like the floor just rose up to give you a place to sit down.
Service: I have never had a negative experience there, and most of the time I get very friendly and courteous help. But there have been a couple times where they were slammed busy where they weren't as friendly as usual.
Location: I really like the location of this place even if it is a little further away than the Tempe or Scottsdale locations. It's right off the light rail and in the heart of downtown. Great if you have a few minutes to kill before a meeting and need a caffeine fix.