I actually purchased a group on for this company, and have never regretted a purchase till today. They are the most difficult place to reach! I did reach one person on one day but she didn't answer the phone professionally and she was so confused when I asked if this was Body by Kim. To this day I have left 6 messages, and 1 contact via their website and have never had back from anyone. What is most disturbing is almost all the reviews are bad and I can understand why group on allows them to be part of the group on network. I wouldn't give them any stars but yelp is forcing one!