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  • Easily one of the most disorganized hospitals I've had the displeasure of going to. When I arrived at emergency, I was put on an IV drip (for no explained reason, except to milk my insurance company for about $1,000), after waiting an hour to be admitted. When they admitted me, they didn't tell me that they don't accept Aetna Insurance, which is one of the largest insurance companies in the country. I would like to have known, because you know what they means--they expect me to pay the entire bill, even though I have insurance! I waited a sum total of 6-1/2 hours, the last 3 of which was waiting in the lobby for a doctor to give me a diagnosis. In the meantime, there was a lady next to me with a head trauma that was ignored the entire six plus hours I was there. She kept asking "when are they going to look at me?" every time another patient was called. She looked very disoriented and confused, and I hope she's still with us, as she was very nice. My diagnosis never came. Fed up with the long waits, I felt well enough to walk out of the hospital on my own, without being released or without being given a diagnosis. I went over to a nurse on duty, and said "take these IV's out of me, I'm leaving", and then walked out of the hospital. The hospital had no difficulty billing me for $18,000. After reviewing my bill, I found that some charges were so outrageous they were more than 10 times the amounts charged by other hospitals. I did a Google search to find out what other hospitals charged for the same procedures, and Spring Valley was the highest out of the other 21 hospitals and labs that were listed. My recommendation to all is to avoid this hospital at all costs. There are other choices out there---even in an emergency situation, an extra ten minutes on the road could save hours on the back end.
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