Generally nice people, but really poor service. One repair took 4 visits and I'm still not sure it's fixed. Now my car has been in the shop for three days for a simple repair any normal shop would have had done in less than a day. Car was promised to be done today, to allow me to leave for an out-of-town trip, and I've just been told it won't be ready because the tech has to leave for the day. Of course, you can't talk to a manager, and your "service advisor" may or may not return calls. Even simple repairs seem to take multiple days. Bottom line, take your car somewhere else for service. This is all really disappointing because their location is convenient and we'd actually been considering buying a new Cherokee Trailhawk from them. Adding 1 star because Sonny in Service was gracious while releasing my car so I could take it to another shop.