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  • It is very rare that I give 1 star reviews, but this one takes the cake. Before calling this place I looked over the lunch special menu, on the top of the menu there were these two words that I hate!! "NO Substitutions". I looked all over the menu for the combo that I usually get, but for some reason they did not have it. I made my call over to this place and I was about to place a nice sized order for my staff and I. I asked the gentleman, who I felt was rushing me, If I could get tonkatsu instead of chicken katsu with beef terri, the gentleman said that they "Do not offer this combo under the LUNCH SPECIAL at all" OK understood. I then asked him, okay well I don't want the lunch special, would I be able to get one plate of beef terri and a side of tonkatsu. The gentleman replied, NO, I can not do that. I asked him why, he said that it was too expensive to do it like that. I asked him how much would it cost for me to get this, he chuckled and said like $30-$40 for the plate for doing this. I WAS appalled by this response. One, how do you know what I can and can not afford. Two, your a restaurant and you should accommodate your customers. Three, there is more then just your Japanese restaurant out there. Four, provide people with alternatives or options instead of just saying NO!!! I will not recommend this place to anyone! Your money is well spent at Papa Johns right next door instead of this place!
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