Every time I come here I am disappointed. Today I was the only customer in the store and the guy behind the counter said he could not handle food and the only employee out of three working at the time was in the safe and would be a few minutes. I walked out because I was not in a mood to wait for what probably would have been lackluster anyway. They never toast the bagels to my desired degree of darkness, despite any description I can imagine, like "stop before it catches fire". I only went back today because it was really early and they're close to where I live and none of the other cafés were open yet. Also, they sell day old bagels at a discount which is nice but the packages don't state what kind they are, so you just have to guess.