I used to go to the one on Galleria, but I recently moved and now the Centennial location is closer. I've been buying/ selling from them for almost three years. I know what to expect. I know they can't buy all the clothes I bring in, but none the less I'm grateful. I don't take the money, I use it towards store credit- for me it's a win win. I get "new" clothes for my "old" ones. I am apart of the loyalty program, they used to had out stamp cards but they changed to texting/messaging. I am never disappointed with Plato's Closet. The staff at both locations are pretty awesome and patient (I try on a lot of clothes) I'll keep coming back. The selection they have is really great and I have found some unique items that I love!! I recently got Vans- basically brand new for $14!! A marvel shirt for $6!! So, let them be picky about what they buy from you, they are only doing their job- keep up the good work!!