I do like Wing Stop but not as much as Wings. Both have very similar sauces and fries. The only thing that is different are maybe the rolls that you can order from WS. Maybe the people at Wings used to work at WS and took their business plan and made customer service a priority. I have to agree that there is something going on with the customer service but it started about 1.5 years ago when this large loud man identified hisself as the manager. He was very loud and rude and I dare say if it was a more experienced staff that there would be grounds for termination. Management is supposed to be a good example. He led by fear. I'm one to speak my mind so I left and called the owner. I felt like I was on a WWYD segment. Anyway. I personally have not been back, but my family loves this place for wings. Last time we went we were shorted around 1/3 of the order. We were told they couldn't give a refund that night but it would be in the office next time we came. Either this happens a lot or they were trying to get us off the phone. They didn't take our number nor name. I would give them a 4-star on the wings but the 0 on customer service brings them down. Train constantly people. If that loud guy is the one everyone is following, no wonder the service is so horrible.