MY HAIR WAS FALLING OUT by the fist full. A good salon would refuse to do the service if they are sure that it would ruin their reputation. It was close to closing time and they were rushing my hair and left the bleach on too long on the bottom so it took out at least 5 fist full of hair. They left the bleach on too short on the top so it's ORANGE. AND THEN she just gave a disgusted look like sorry nothing I can do, and didn't even offer to help fix it next time. I PAID almost $500 for something that screwed up my hair!!!! Horrible.. never again. Going to lisa dinh from now on. Also blonde was not even the colour I was going for!