My grandchildren were visiting from California and I wanted to have their pictures taken. We were on a tight schedule for their visit so made an appointment for 10:00 am when I knew they would be at their best. We arrived on time and went to the portrait studio but no one was there. I then went to find someone who told me they were closed on Tuesday! I checked with a manager and he said that they would call to see what the issue was because I had an email confirmation and had received a phone call the previous day as well. Someone finally showed up approx 10:40. They had to set up, get the computers up and running etc and we were an hour late. The kids were tired and grumpy. I got only one picture of my grandson and a few of my granddaughter. Not even an apology for being late! Meanwhile there were 2 other families that showed up for later appointments and had to wait as well. I will NEVER use them again.