Yuck! Can I give less than 1 star?
How are medical facilities allowed to be this unkempt? Labs are generally a busy place and there weren't enough chairs to allow the patients to air while they waited. My son and I stood. I don't mind sitting on floors (I'm a teacher and I do it daily) but the gray carpet was extremely dirty and stained. I didn't want to leave having to come back to get tested for diseases we picked up while sitting on their floor!
I made an appointment online to minimize wait time. The appointment was at 9:15am. We arrived at 9am and signed in a little just after that making sure to mark the column stating we had an appointment. At 9:20 I was called back to the window to hand over the lab orders. I was frustrated because I was having to entertain an active 2 year old while standing. When I asked when we'd get called back, the nurse/clerk aid 15-20 minutes! What!?! I explained I had an appointment and would rather bring my business elsewhere. He acted bothered by the fact I didn't tell him! What's the point of the column on the sign in then?
Once we were called back, I told the nurse my son was autistic and I needed a little time to prep him. She was fine with it because it gave her time to prep the equipment for the draw. My son had to get his lead levels checked so it required the nurse to ask his ethnicity for government reporting. I told her black. She clearly didn't agree with me and said "Well, I'll just mark other because he looks of mixed race". I told her again he was black. She said "I think he's an other so I'm making an other". I should have left. I just wanted the blood drawn.
Don't go here. I'll never return.