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  • Keith the owner did my first tattoo and I really loved it. I scheduled a second tattoo and one for my daughter. When I arrived for my second tattoo they said, "Sorry Keith left he had a family emergency". So I rebooked. On the day of the second appointment they called me from Instinktive and told me that they had double booked and I would need to reschedule a third time. I already had my deposit down so I figured what the heck (MISTAKE) My second tattoo.... I hated and it was not what I wanted at all and lines were sloppy. He did not finish the second tattoo. They scheduled me to come back to finish and said we will just keep a charge 50.00 dollars deposit towards finishing your tattoo. After I got home the tattoo was sloppy and not at all well done. I decided I would go to another artist to finish. I called 24 hours in advance to cancel my apt. They said they didn't EVEN have me down for one!! I asked for my 50.00 deposit back since they didn't even have me down. I heard him ask Keith and he said "No she don't come in she don't get the money that's the policy!" I said "Wait, you don't even have me down so you have 50 extra bucks for nothing? You inconvenienced me twice and that was OK? Plus with tips and past tattoos on my daughter and I we dumped 1000 bucks and I tipped over 75 bucks as and you won't give me 50 bucks back for an apt I never had that you charged me for? Again I heard Keith the owner in the background say, Tell her its policy man... tell her too bad!" What a piece of crap operation UNBELIEVABLE. UNPROFESSIONAL DO NOT GO HERE. Really I pid for the tattoo in full and its half finished and your going to charge a stitting fee? You did half the work got paid-that kind of deal is this for the counsumer? I am calling the Better Business Bureau right away. If this is how you treat good paying customers you deserve to go out of business and or be sued.
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