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  • I set up an appointment with Tender Dental thinking it sounded like a nice office. Note: I have not been to the dentist in many years, but this experience from this office made me never want to try a new dentist office again, without research. I got to my appointment, showed up on time, and had to wait in a waiting room packed with people and screaming Kids all over, I was pretty sure I needed braces, so that was the main reason I went to get X-rays, cleanings, and a basic overall check-up. When I got taken in finally, This older lady in scrubs, (so Unprofessional), looked like she would never work at a dental office, looked so confused as to how to do the X-RAYS!, She was telling me that as she was doing my X-rays that they would get worse!, she didn't know how to do the x-rays, she had to do several of the x-rays over and over again. The patient room looked gross, the tools were all old fashioned and looked like they could have been reused over and over, I was so disgusted by this place. I let her finish my X-rays and waited for the Dentist, The dentist looked like a rather young asian guy, he barely spoke, had me do most of the talking, told me briefly that I had 4 cavities, and needed my wisdom teeth taken out, Thats all I remember him saying! Not personable at all, and Then said "Any questions?" As if in a hurry! I wasn't shocked to find that I had all these problems with my teeth, but the service, got worse. I was told by the dentist himself that If I had any financial questions, that there was a person for that, Her name was Sandra. Sandra is the financial lady for that dental place. Comes off as a nice lady that cares about your teeth, but she will try anything to get your money, wether through care-credit, or out of pocket, What I did was stupid, because I had insurance, and I really wanted to take care of my teeth once and for all, but I ended up paying 526 dollars out of pocket to get my teeth fixed with my insurance helping too, that a lot of money out of pocket, I left feeling totally stupid. But i figured I would pay it and get my teeth fixed and get it over with. Come to find, the office called me three times to confirm appt, When I had asked about if I would be able to work and drive that day they all said yes, you can, Even Sandra said I could! The financial lady told me I could drive and work that day! I come into my appt, and the doctor, DR. Ponce, Monica, PONCE, or whatever, looked like a basic Hygienist, Didn't introduce herself as my dentist for that day, first thing she says is Your gonna need to be put to sleep for this procedure, so here I am, thinking that I could knock this out in one day, and go to work. Absolutely not. And for my fillings, they messed that up too! SANDRA, (financial lady) didn't even ask me if I wanted silver or white fillings, she put me down for Silver fillings, And when I got there I was told I would have to pay MORE OUT OF POCKET if I wanted white fillings. Not to mention she charged me for a retainer, which I never asked for, more money out of my pocket, for her mistake. Total Mess at this place, and No shame whatsoever, You would think the office people would care enough to reverse the damage that was done, not at all, I had to wait, and still am Waiting for my complete refund of 526 dollars that I wasted on terrible customer service, terrible staff, Do not waste your time here! They will do anything to get your money! So sad!
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