Yes, it's crowded at lunch. Why? It's simply the best quality and service of ANY fast food chain. If you're looking for variety, it's not your spot. For the very best fried chicken sandwich you've ever tasted, you can't go wrong.
Eat the waffle cut fries right away, they contain no preservatives and aren't as good cold. I really like the Polynesian sauce on mine.
If you have any problems here, ask for Jamie. He is the manager and super nice young guy.