I've been to this VZ store 3 times. Twice, one of the managers (I think his name was Carl) was working near the front door greeting customers as they came in. He was extremely helpful and at tentative. When having to wait he would come back several times to update us on what place in line we were in and to acknowledge that he knew we were still waiting.
During one of those two visits we had to leave to go to an appointment previously scheduled. I let him know and he was nice enough to suggest checking in with him when we return so we didn't have to wait too long. When we came back the next day, I didn't see him but someone was available to help us right away.
The selection at this store is much better than at the smaller locations. Will definitely come back here if the need arises.
The only reason why I didn't give it 5 stars is because 2 out of 3 visits I had to wait quite awhile.