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  • I reserved a car through Hotwire.com (confirmation TJMXXH) to be picked-up at this location (705 Matthews Township Pkwy., Matthews NC 28105.) When I arrived to pick-up the car, I was first told that they did not have any economy cars and they could not call me because I did not give them a telephone number. (This is totally untrue, as I have the printed confirmation wherein my telephone is clearly printed). After I challenged this untruth, I was told that I must pay an upgrade fee if I wanted to rent a car from them. I reluctantly agreed, as I needed a car to get to work. Then they refused to accept my Visa card because my Driver License was issued in Florida. I was stupified by that statement and asked for clearification. That is when the lady dehind the desk handed my a sheet of paper, that had obviously been photocopied many times, and was informed that that was this location's policy. I left and called your Customer Service number (800-325-8007) and explained the situation. That's where I was asked if there was any way I could go to my home and get two utility buiil that are not past-due so I can prove that I am credit worthy. I am not making this up, your company expected me to fly back to Florida from North Carolina, go to my home, pick two utility bills (that are not past due - that was the most offensive part of this entire situation), fly back to North Carolina and hand them to the lady at the Matthews location so that I can prove I am creditworthy. Needless to say, I never rented a car today. I missed a meeting for work. I have to pay a much higher rental rate at another company because I did not have a reservation. And I've been charged by Hotwire for the protection insurance for a car I was not allowed to rent. Enterprise has lost me as a customer. I'd rather use public transportation before doing business with this company.
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