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  • Had a class reserved, but found out just hours prior to it that my friend who was accompanying me was arriving later than expected. I called and explained the situation and was told that there were no refunds, no credits...period. I wasn't looking for a refund, just a credit to use at a later time. On their website in the FAQ section, the late arrival policy isn't clearly stated, just that 'you may be asked to reschedule for another session,' which to me, sounded as if they were willing to work with you. Anyway, back to the phone call, it was recommended to come, if able, before 7:15pm. We got there at 7:00 and were caught up within minutes. The instructor was wonderful and so were all the 'artists' in the room. Waitstaff was attentive, but food was just mediocre. I'm glad I didn't let their strict no refund/no credit policies get in the way of a good time, sometimes you just have to roll with it...
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