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| - Review based on 1 night stay on the ground floor:
PROs:
+ Heated swimming pool and hot tub
+ Chef at made to order line was very friendly and attentive
+ Complimentary Internet access
+ Housekeeping was very timely with bringing extra blankets/pillows
+ Easy to reach off of highway
+ Good value when travelling in a pack of 6 (4x kids, 2 adults)
CONs:
- Very large property that was difficult to navigate around. Interior (pool area) was very nice.
- Was difficult to move floor to floor at night with luggage (couldn't find ramps or elevators, just stairs)
- Cannot rate suite cleanliness as a 10 because remnants of previous guests were still around (party ballons, tape, ribbons were still up on the wall). Called front desk after we noticed, they offered to change rooms and also send housekeeping, was not a huge deal breaker. We were already unpacked with 4 kids. They said they would make a note. When we received the bill in the morning, they had another generic note with bill, "If you feel you cannot rate your suite cleanliness as 10, please contact the Front Desk immediately" Felt like feedback given last night didn't go anywhere. Would have been nice to see a note along with the bill that would have given me the warm/fuzzy that they had at least taken note.
- Mold in bathroom and vents
- Room felt damp and stale. A/C controls were old analog style. Was nice to have a ceiling fan in the bedroom, but it hummed/squeaked all night.
- TVs seemed small compared to the overall size of the room.
- Hot buffet was anything but...hot, that is. Eggs/Sausage/Bacon were all cold and rubbery. Cranberry juice mix was also out. Doesn't seem like breakfast is up to Embassy Suites standard. Notified chef at made to order line and he notified the rest of the staff right away to swap out the food.
At the end of the day, we probably won't be staying at this location again. We're still fans of Embassy Suites, but this particular location falls short.
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