I went to the Zoe's Kitchen location that just opened across from Arrowhead Mall in Glendale on Sunday, August 13. I placed an order for the Harissa Salmon Pita. When I got home, I noticed that I received a pita with lamb instead of salmon. I called and told them that I received the wrong order and that I will be coming back to receive the correct order. Before I left my house, I looked at the receipt and noticed that I was charged for the lamb pita and not the salmon (which costs more). When I arrived, my order was ready and the cashier told me that the salmon pita was inside the box.
When I got home, I noticed that the meat looked exactly like it did before - like lamb or steak - which was dark brown in color and tougher in texture. I called and asked to speak to the manager. When I talked to him and explained what had happened, he "assured' me that the meat was salmon and went on to talk some gibberish about how the marinate they put on it probably changes the look and taste of the "salmon". I told him that I know what salmon looks and tastes like because I love salmon. That clown must think I am Boo Boo the Fool! Because it was after 6:00 pm and I didn't want to have to make another trip to Zoe's, I told that delusional manager that I will not be ordering from them again. I barely ate the lamb posing as "salmon" because I do not like the taste of lamb.
I now believe that the reason I was charged the price for the lamb was because there wasn't any salmon available and instead of being HONEST, the manager wanted to be SNEAKY and pretend that the lamb was actually fish so that he would not lose any money. If he continues to run his store like this, he will be replaced - or there will be no store because of lack of customers. What other shady stuff is being done at that restaurant?
I have been to the Zoe's Kitchen in Scottsdale at least three times in the last few months. And yes I was served REAL salmon and it was delicious! But I am reading that the Scottsdale location has gone down hill too with employees screwing up orders and a manager who just doesn't seem to care.
What is going on? Why are customers being treated poorly and why was the manager trying to INSULT my intelligence? This is NOT how you run a business properly.
I would give my experience a BELOW ZERO if I could instead of the unworthy one star.