I've been to this location a few times and the food has been decent; however, most recently, I went and the quality had decreased. The kofta was not as flavourful, the rice was very bland, they didn't provide any sauces except hummus unless you asked for it (i.e., garlic yogurt, hot sauce). The lettuce/salad also didn't seem to be fresh as the lettuce was dried out. It was quite disappointing and it wasn't even busy as we were the only customers there. The hummus and pita were good but was disappointed with the main meal.
It is a cafeteria-style restaurant with an indoor play area for kids. It's huge and it even has a prayer room for those who are religious. It almost feels like a Middle-Eastern McDonald's. You order your food at the cashier area and they bring it to your table. You can pay at the cash immediately or afterwards at your table. There's no standard way to order or pay it seems like. There are waiters around that you can ask for water or additional items, like sauces, coffee, if needed. The service was a bit slow--it seems like they don't have enough wait-staff.
I'm not sure if I'll return here. I may give it another try in the future but not anytime soon!