I've eaten at the other locations of B Spot many times with my friends & family. Always enjoyed the food. Put our name in Sat. afternoon for a 20 minute wait at B Spot Westlake. Chilly outside, so we waited BY the front desk. Couple came in with their child & knew the Mgr. They chatted for a few. We were the next to be seated. We saw the list! But NO! Mgr. proceeds to have his friends seated NEXT, then proceeds to MOVE them to a better table! My husband pointed out that on their wall it is stated that you will be seated in the order you arrive! On their wall in BIG print! Then the Mgr. lied to my husband and said that they came an hour ago...we heard AND saw the whole thing. The hostess said as much to us, and so did another diner! As long as you know the Manager you DON'T have to wait for a table at B Spot Westlake. We Left!