Went in to get my industrial done on one ear on my birthday. Entire place was spotless, including the bathrooms and counters. Piercer was friendly and honest, explained my ear anatomy wasn't the best fit for it but proceeded to show me all the other options. I decided to get my forward helix instead and was promptly walked through all the different types of jewelry. He made helpful suggestions and answered all my questions. Explained what was happening through every step of the process, taking extra care to show me exactly what he was using and how sterilized it was. Piercing itself was fairly painless, quick and looks awesome. Received an after care package and was even wished a happy birthday. Great, super clean, friendly studio!