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  • This was a huge transition for Dr. Eric Ornstien to merge with Kokopelli & Yes - I will refer friends & patients this way as he is a very good & always takes his time with his patients! I don't have any trust with anyone else to be my eyes! PATIENCE is a must I guess for all of us! Overall the whole office is 5 star - Dr. Eric Ornstein is 5 star he is very good prompt for I do have a retinal disease & my Retinal Dr. Clive Sell died 3 years ago he was the only Eye Dr. in my eyes I have been in a Retinal Remission with no flares up since 2005 - No Uveitis & all the other stuff & I already had Cataracts Surgery 20 years ago so I only trust Dr. Erik Ornstein now for my eyes he will dilate me to do the slit lamps etc. He knows I know my Retinas thank God form my Otropin & Orenda Immune even Dr. Sell seen the scar tissue go away after cortisone injections every 6 weeks for 10 years then he this Otropin came into my life with the Orenda Immune no flare up so now I do only read with one eye I am 20/20 with both eyes - not 20/400! This all takes time with new company now as staff is being trained & I only use Dr. Ornstien for my eye exams now - Yes, I do need to go see the Retina place but it hard for my Dr. Sell died :( Really hard visit to do! Who do I trust now - Dr. Erik Ornstein! I have been going Surprise Family Eye - Dr. Ornstein office at the Surprise Fields I have been going here for 9 years under Dr. Ornstein! Dr. Ornstein is right on with prescription as a health care administrator previously I was & I know when merging medical files & re-training new staff it all comes into play & the start is the receptionist (note the receptionist will keep the patients flowing if they are trained properly) Transitions are hard on the whole practice & this all needs some more training for the new software etc.! Dr. Ornstein is very good. Office needs to get more organized & Communicate & identify themselves when calling the patient to inform them of when their contacs come in & what location it is because now there is 3 locations not one anymore! Thank you Dr. Ornstien & Marissa
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