We had a great experience with this company the first time around. I am sad to say that they have really disappointed us of late. We were recently planning a vacation and needing dog sitting for 2 dogs. We called and left a message 3 times and never received a call back. We had to end up asking a neighbor to watch our dogs (who we had never even met before). We will probably continue to use our neighbor from here on out since she did such a great job. I need someone that is reliable, and this business really let us down.