Their service is terrible because their management is unprofessional and disrespectful. When we had an issue with our tab we asked to explain it to the manager. We were told he was just going to "be a bigger d*ck to us than he was to her." When we left, one of the managers chased us out into the street demanding to know why his server was crying. We explain that we weren't the ones making her cry and she told us it was because her manager was a "d***" He stated it wasn't him she was referring to but he knew which manager it was. They really need to get their staff and management under control. I couldn't believe the entire interaction. The concept of the place is great. Hopefully, they make some changes in their staff for a positive turnaround. I'd like to go back and not feel like the staff is part of some high school "first jobs" reality show.