This shop is right up the street from me. I need new bicycle tires, so Googled their name, got their website, but then had to search the website to find their contact information. The guy who answered the phone rattled off the costs of the tires, tubes and install. When he finished, I suggested that they might consider moving their contact information to the Index page of their website. He told me that bike shops don't get much business from websites and that it's mostly locals who come in off the street. Then he abruptly hung up on me. Well, I'm a local and he just lost my business. If the owner is reading this, it was 10 am, 11-14-2014.