This dealership's service department is pathetic. I called 3 weeks prior to my appointment for my "FREE" oil change and service--since I bought my car at the place. When I arrived early for my 8:30AM appointment, they had no record of it. The guy who helped me named Douglass Pike said it happens all the time. He then told me that my free oil changes expired a month ago. I asked if they sent notices about the expirations and he said they did not. I hadn't even used them and my car is way under the miles. He then told me that he had good and bad news for me. He said I could get it done for $70. When I said what's the good news?? He said that's it. This place does not understand service and is severely an embarrassment to the Toyota name. I will not be back and will spread the word about their poor service to all I see. DO NOT GO HERE they are truly a car dealership.