We went here based on good recommendation and good reviews and were told that seating would be hard without reservations and boy, were they right. The place is guaranteed to be packed on a weekend or even a weekday dinner, which isn't a complaint, but more of something to be aware of when deciding on an impromptu place for dinner.
Based on what blogto and other people were saying, we were expecting some fabulous ribs...unfortunately we left a little disappointed. Our side ribs were too dry and we weren't fans of the sauce either (which is completely personal preference).
The service is pretty good, but I feel that because it's so busy and packed, you won't get someone checking in on you very often. All servers seemed generally very nice and friendly when we were there, but was difficult to flag someone at times.
All complaints we had I guess had more to do with our preference in how we like our ribs done, since other people seem to think their ribs were perfect--it just wasn't for us. We pretty much went in expecting some of the best ribs in toronto, but left feeling that our homemade ribs on a BBQ at home are what we should've gone for instead.