My apologies for the late review! I got married on 29th of Feb but finally got time to use Internet only now :) Good communication, Kelly also helped me to arrange the time for the appointment based on the time when I wanted to be ready to head for the chapel etc, as I was kinda lost and did not know how much time everything may take. She is punctual and showed up at the hotel room right in time, helped to choose the best hair style for me and made me all pretty for my special day :) I was nervous as it was my first time ever having hair and makeup done, but it was fantastic! Thank you so much for the great experience!