Well I gave them a chance based on the rave reviews below. my mistake.
I just got my garments back in worse condition than they were when I gave them over for cleaning. there's a tear in one sleeve and another item looks like it was slept in it is so wrinkled.
even when I asked them to press the item a second time they brought it back to me and said "oh she pressed it again" and of course it still looks terrible. I'll be doing my own pressing from now on since apparently I'm the only one who can get wrinkles out of linen.
When I voiced my concern, the quote unquote manager looked at me as if I were speaking German. I'll not be going back.