When it first opened the customer service seemed to be on point but as the weeks went on it got worse. My main complaint is the amount of loitering they allow from people that don't even buy anything. This really pissed me off one day because I had to struggle to find a seat after spending $12 on lunch as all the seats were occupied by inconsiderate people setting up shop at the tables with their books and computers stretching it out as it was their home. At one point I literally watched 2 people walk in and sat down in a booth without buying anything as I watched other frustrated paying customers try to find a seat. When seats did become available they remained dirty with trays and cups. Does anyone work here? Helloooooo! Clean the tables! The management here really needs to look at this, maybe even read this review and tighten up on customer service because it truly is terrible.