I've visited this location a few times and have been pleased overall. I usually get a frappe and coffee cake. On the last visit I decided to take the plunge and try some of the food. Ten dollars for a turkey sandwich with no drink or side is a lot, in my opinion, but I tried it anyway. As a matter of fact, the majority of their stuff is overpriced. The sandwich wasn't anything special. I've had better tasting turkey, so I won't be purchasing anymore food. I'll stick to the frappes, which I really enjoy. The atmosphere is nice and it looks great. I haven't experienced any poor customer service. I'll be back.