| rev:text
| - I think their "flaw" was updating the decor of the restaurant. When they were at a different location, the place was smaller, looked and felt unsanitary, way more congested, server gave worst service EVER, and people were still flocking to it. Now that it looks classy and with three times more space and looking spiffy, people expect to pay less and have service like they are at a five-star hotel restaurant!?
They don't do hidden charges as everything are clearly marked on their oversized menu, and staffs are as helpful as they can be. We first ordered the "AAA Angus Beef" set (which is their basic set) for the three of us, and as "food" arrived, my wife noticed the lobster a few tables over, and asked the server if we could add a lobster, as our friends don't want one. He said, no problem, but reminded us that it would be cheaper if we upgrade to the seafood one and he had no problem doing that; however, since upgrade require all of us to upgrade (makes total sense) and we can't finish the extra half lobster, we decline his offer and just went for our choice.
Throughout our evening, I've noticed a few times when other patrons made...unreasonable "complain", their servers and owner remained friendly and professional. For a Chinese restaurant, I'd say they are above average.
Just a word of advice, I suggest sticking with the basic soup base, as you will only start with a premium base, but as the night go, they will refill with water, so, your premium will be watered down as you go. Beside, their three basic soup base are good enough already.
As for the greens, I've noticed people have complained them being not fresh, well, it's a hit and miss. We reordered greens three times, and each time they come with different quality (one time the lettuce came washed but not fully separated from the core, but I LOVED it because I love eating the core), but they're always washed (at least for all the visits I've made to the current location, can't say the same thing to their former location).
I laughed when I read that someone thought they "recycle food". I've yet to see them doing it once, as they always pile dirty dishes with leftover food at the end of the meals. They would need a lot of costly labour to extract those food. I HAVE seen, however, they charged extra to people who ordered WAY more than they consumed (which was clearly marked on their menu). That USUALLY wouldn't happen, as they've done a good job controlling your orders with how much of each item you order that they bring.
Okay, food quality.
The lobster that we ordered, it was worth every penny....I mean nickel....as they were fresh and sizable (standard size for extra order or part of the seafood set).
Their meat balls (beef, squid, or lamb we had all of them) were excellent. Their "AAA Angus Beef" were good quality. Now, before people complaining about discolouration of the beef close to the bottom...I'm guessing they don't cook beef at home. It is normal for the centre of a pile to do that after sitting for even a short period of time, especially for shaved or minced meat, nothing to be alarmed about.
Now that the weather is cold again, I can expecting to hear my wife requesting to return.
Oh, BTW, she refused to go to any of the other "major competitors" as she finds experiences to those places sub par, both with food and services.
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