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  • *****Update****** Sarah from Hearthstone contacted me and asked for an opportunity to make the poor experience up to us. On Saturday we decided to stop in and eat with a group of friends. When Sarah heard we were there she asked if she could possibly make it up to us by bringing us some complimentary appetizers. I told her it was completely up to her because we were now a party of 7 vs the party of 4 when the incident occurred and I did not want her to feel obligated to do so. Well let me tell you...................I think Sarah may have brought us close to every appetizer on the menu as well as multiple entrees off the menu in addition to what we ordered. Our server Jeff went above and beyond to make the experience absolutely amazing. When the bill came we were fully expecting to pay for the dinners we ordered and we were shocked to find out they had comped everything and even asked us if we had room for dessert! We were stuffed. Needless to say we tipped Jeff well and thanked everyone for their attentiveness and willingness to make up for the bad experience. Sarah and Jeff are amazing and Thank you for making things right. Please go visit them and say Hey!!! We will certainly be back. So this just happened!!!! 4 of us just went to Hearthstone for the $10 bottomless chicken wings. Since I don't eat chicken I ordered a separate meal that was about $22 while the other 3 decided to get the wings. The waiter proceeds to tell us unless everyone at the table orders wings they can't honor the $10 bottomless wings for the other 3. I explained I don't eat chicken and if he could get the manager. The manager tells us sorry those are the rules and they can't accommodate. Are you kidding me? Since I didn't order the $10 bottomless wings and instead I'm going to order a meal that's 2x's the cost plus we all ordered drinks from the bar. You just lost a group of paying customers that would spend a minimum of $100 plus tip for a possible group of 4 that may spend only $40 plus tip. Dumb business practice. Oh and by the way there's no ****special restrictions listed on the promo. We'll take our business somewhere else.
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