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| - In mid October I had a poor and very expensive experience at this animal hospital. I was strapped with a $1,500 bill with no diagnosis, no medicine, no idea what the problem was, no idea why it happened, and no idea how to keep it from happening again. The vet/doc was about 26 years old, she was clearly fresh out of school and had no idea what was happening or how to communicate. She was not the primary vet that took care of my dog when brought in. She was the late night vet and our case was turned over to her. She seemed totally unprepared. Should she know everything since she didn't run the tests on my dog? Maybe not. But, the vets have a case review and transition of every patient before they transition out for the evening and she knew we were picking up our dog shortly. She simply had no idea what was happening and left us feeling completely neglected. Her communication was terrible. She seemed to use every medical term she heard in school, rather than explaining what was found (because she didn't know). She was nebulous, generic and confusing about everything, nothing was clear no matter how we asked, all we heard was "we don't know". In the absence of any and all useful information, I asked about trying various over the counter medicines that seemed to relate to the symptoms, her response was "I think so, you can probably try those". Really? You "think so" and I can "probably" try them? They "might" be okay? What was I paying for? I could have come to the wise and educated conclusion of "probably, I think so, and it might" all on my own for a lot less than $1,500.
While they ran numerous very expensive tests to try and figure out what was wrong, she literally couldn't explain why things were done and what the results meant. They are getting 2 stars because it seems they tried to figure out what was happening, which was good, and although our vet did not seem knowledgeable about our situation whatsoever, she was "friendly". Of course, in an emergency situation, you hope for more than "friendly", knowledgeable and competent would be good. She generated absolutely no confidence whatsoever, was totally unprepared and left us feeling upset that we then had a very, very expensive bill and not a single question answered. The gal up front checking people in was not very friendly either. Overall, I'd try a different emergency clinic next time.
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