Absolutely terrible service! They just take advantage of people!
Took advantage of my friend's mom.
Her leased accent broke down and she took it to 2 mechanics and no one would even touch the car. They told her the engine was having serious issues.
She brought it to Hyundai. After a few days, their service manager confirmed there was issues with the engine, that they looked at but he told her they couldn't guarantee how it would work and it could break down again. Talk about unsafe! but he was ready to give her the keys and put an unsafe car on the road.
She had just a few months left on the lease so she did talk to a sales guy about getting a new car. There was no way she was driving out with a car that had serious engine issues.
The sales guy convinced her to get a new lease. Within the lease she agreed to pay for the remaining term on the old lease but was assured that slight km overages and damage would be covered.
She signed a new 5 year lease and a month and a half later she got a bill from the lease company for $4,000!
Turns out Richmond Hill Hyundai never remitted the remaining amount for the old lease and they never covered the damages, as promised.
The inspection also happened A MONTH after she returned the car. Who knows what happened during that month??? That inspection raises a lot of red flags.
RH Hyundai did end up remitting the amount for the original lease term but still won't agree to cover the minimal damages.
Contacted Hyundai Canada. They "tried to help" but "don't really deal with dealership issues" Although CLEARLY richmond hill hyundai is RIFE with problems (just look at the reviews online and on BBB).