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  • Dick's must train their staff to be as rude an unhelpful as they can possibly be. A living being with normal human emotions in a free society could not possibly treat other humans like Dick's staff treats their customers unless they were being forced to act that way. In this showcase of atrocious customer service, Dick's shoe department manages to set a new low. We brought our three children to the store with the intention of buying two pairs of shoes for each. After finally tracking down a staffer, we explained what we needed and started with the first child. He left and came back with one pair in the size we thought we needed, dropped them on the bench and walked away. They didn't fit. I searched for the staffer to ask for a different size. He sighed, rolled his eyes, and strolled to the back. He brought another pair, flung them on the bench, and was never to be seen again. Ultimately we left without buying anything and have never set foot in the store again. Do yourself a favor. If you need shoes, drive out to Black Earth and shop at the Shoe Box. They have a great selection, fantastic staff, and their prices are comparable to Dick's.
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