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  • I came to B.Suite salon after seeing several beautiful balayages on their Instagram. I have been colouring my hair blonde for years and have spent a lot of money to keep it long and healthy. When I came for a consultation a week ago, I was looking to touch up my outgrown balayage - it was a beautiful even blonde but I was do for a touch-up. I explained I needed someone more senior because I felt that when you're dealing with a touch-up it requires more skill than doing colour on virgin hair. They assured me that Georgia was great and just who I needed. I came in for a consultation and Georgia spoke very confidently about what she would do. We agreed that she would do a full head of highlights, would soften the balayage so it would grow out nicely and she'd lighten a few pieces around my face which were a tad darker. I felt confident she knew what she was doing. Fast forward to my appointment - she started in the back so I couldn't see what she was doing but when she got to the sides I saw that she was covering my hair from root to tip. I immediately asked her why she was doing that - I was pretty concerned - there was zero reason to do that - it was all a beautiful even blonde. She assured me that it was a very low peroxide and wasn't going to do any damage. 3 hours later she's blow-drying my hair and I take a look and it's AWFUL. My once beautiful even blonde is now a streaky mess - with the hair she had put the peroxide mix on a disgusting greyish white colour and the untouched hair looking brown in contrast. She talked to me like I was an idiot, telling me that's what highlights look like... I was freaking out! So she says lets put a different toner on it and reassess. Another 45 minutes later we blow dry a bit and its still awful. Now the bleached hair is a duller shade of what I started with and the untouched hair has turned a brassy colour. Might I add she also "cut" my hair - this haircut took a total of 2 minutes and had zero finesse or skill. Anyway, they got the owner Marco, and he actually wanted to charge me for the cut. I told him she ruined my hair that I've spent YEARS growing and taking care of and he just said "Well it doesn't look terrible." DOESN'T LOOK TERRIBLE????!!!!! Are you KIDDING ME?!!!!!! I told him I'm going to have to go get it colour corrected now and he said he didn't think I would ever be happy and therefore didn't offer to fix it or pay for my colour correct. Please see my picture I just took this afternoon - two days later. DO NOT GO TO THIS SALON - learn from my mistake!!!!!
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