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  • I had the worst experience with my cell phone Galaxy Note 5 repair with this Cell Phone Repair (CPR) store. Very unprofessional manager and owner. Not customer oriented and do not hold themselves responsible for the damage they will cause to your phone. They will break your phone an ask for more money to fix something that was working properly before you took your phone to them for repair. The manager is inexperienced, very rude, acts as the owner and does not know how to handle a customer and keep stating my words are the owner words. It took them more than 3 weeks to give my phone back to me after the repair and my phone is still not working properly. I took my phone there to replace the broken camera, and they they just replaced the outside camera cover glass. They wanted to charge me more for replacing the camera, and I refused to pay them for something that should have been fixed in the first place. Finally, they replaced my camera with much less quality camera. The picture quality of my camera is nowhere near were it was before it was broken and replaced. They broke the antenna on my phone while replacing the camera, so it would only work on WI-FI with no carrier signal. They wanted more money to fix the antenna, and I refused to pay them more money for the damage they had caused to my antenna. After trying to fix the antenna, they broke my phone USB port, and I am unable to transfer any files from cell phone to my computer and vice versa. I was able to transfer files between phone and computer before I took my phone there. What it used to take less 2 hours to fast charge my phone from zero to 100% charge is now taking more than 10 hours to fast charge the phone. They reset my phone and I lost most of my applications and other items on my phone after the repair and it took me several hours to install some applications and other items. They have refused to take responsibility for the damage they have done to my phone and want more money to fix the additional damage that they have caused. I would give this business a zero star rating, instead of one, if it was available.My phone is still not working properly. This place is new but should go out of business soon. Do not take your phone or any electronic items to this place for any repair.
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