Absolutely nightmare! I took my daughter in to get grey ombre haircolor, 6.5 hrs later and $125 she was left with a do it yourself do it yourself bleach job that had 8 different colors none of which matched what we wanted. The roots were brown, light brown and orange patches and streaks. And the lower part was blonde, platinum and light purple/blue. I contacted the salon to ask to speak to a manager after we left and was told by the same man who did this mess that they didnt have a manager. Turns out he was the owner! He told us to come back and he would put black on the roots to fix it! When we arrived he suggested dying the roots blonde to somewhat match the rest of the hair. Shortly after he put the bleach in, my daughters scalp began to burn so he had to wash it out (probably because your not suppose to bleach hair twice in 1 day) so she was left with orange roots and the rest of the disaster. He suggested we dye her roots auburn brown! When i said no we decided there was nothing left to do but dye it all one color because the damage was so severe. The entire time he was blaming my daughter saying it was her fault because she couldnt take the burning of the bleach. The following day her hair was completely fried and felt like straw not to mention half her head was lighter than the rest. Im reporting them to the board of cosmetology and bbb. They should be closed down! UPDATE: I checked my transaction history on my bank account and they charged me $266! In addition my daughter has sores throughout her scalp