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  • Arrived for lunch with some friends. No tables but we sat at the bar/cooking area. We were told that a table was going to be available in a few minutes. We waited about 15 - 20 minutes before realizing that we were probably going to have to eat at the bar so we ordered our food which was a bit of a drawn out process. Lasagna arrived first for two of my friends which I was told was good but lukewarm at best. Meatball sandwich came for my other friend next. It looked really good but I was told meatballs were stone cold. I ordered the BMT with a fried egg. Really just a sandwich. It never came. I was not very impressed and I made it known. I honestly have no problem complaining about poor service or bad food. It's really my right as a customer, so I complained for everyone. I didn't really want an apology because to me there is no excuse. They had almost an hour to make me a sandwich. Yes it was busy but the place barely holds 18 people. Plus some dude who walked in after us got his takeout order and left. The girl working there was useless to me and the "cook" didn't know what he was doing. He tried to blame it on the fact that he was training someone. It is my understanding that there is an actual chef that works there or co-owns the resto. He wasn't there. I'm sure if he was I would have enjoyed my food. Such a shame because I was so looking forward to eating there and like anything else in this city, is totally overrated and run by people who don't know the meaning of customer service.
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