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| - UPDATE: It is now May of 2016. I re-read my review below to see if anything was worthy of change. Nope. My assessment stands:
"Going downhill steadily.
They have the luxury of having a fine location from which to make a lot of dough, but they are squandering it with bad customer service, rotting produce, being poorly stocked, letting everything get dirty and grimy and the unholy STENCH when you walk in the door and follows you throughout the store. They are surrounded by good neighborhoods and middle-ground neighborhoods and are on a nice set of cross streets right in the middle of town, but they are letting it all go to waste.
THE STENCH: It smells like a mixture of sour milk, rotting vegetables and a little fishy. After about 8 months of noticing this, I finally tried to use "Contact Us" through their main website, but, alas, it had a "glitch" and was claiming my email address was not entered in the proper format...
So I called Corporate Hdqtrs and spoke to a sympathetic-sounding person. They acknowledged the "Contact Us" glitch happens sometimes... They said they would look into my concerns. They did not tell me to expect a call from the store manager.
Less than an hour later, the store manager, "Larry" called to see what my issue was with the STENCH, the general grimy-ness in the store including visible gunk in the refrigerated cases, and rotten produce sitting out for sale. Larry pretended not to be aware of these issues and became defensive and argumentative.
I asked him if he was able to smell the stink each morning upon arrival to work and he said no. I told him I talked to some employees and THEY noticed it. Instead of acting like he believed me, he angrily wanted their names - no way! Good managers don't improve their stores by intimidating and silencing their underlings, or by denying issues exist to customers.
I asked Larry if Corporate INSTRUCTED him to call me. He said no, that he likes to call customers and get more information about the issues. I pointed out he is only denying facts, not trying to get to the bottom of issues and that I prefer not to speak to him given his argumentativeness, especially if Corporate didn't even ask him to call me.
I think Larry simply lacks vision of what a store SHOULD operate like and smell like and look like -- or he knows all about the fact the store is going downhill and that it's happening on his watch but he doesn't care. Rather than fix problems, he wants to punish employees who agree it's turning into a third world grocer. What is corporate thinking? Can't they find a better manager in this economy?! Is Safeway going bankrupt or something and their weaker stores are just slowly failing?"
UPDATE (August 2016): Today I took a picture of what appears to be black mold above the organic produce section. SEE photo.
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