Have been using commercial mail boxes for years. Moved from North Scottsdale to Old town area and my old box location was becoming a pain to check. They also had reduced staff to one person and there was always a line. Checked a couple of locations closer to me for a move. This location always had multiple employees who were friendly. I rented a box here a month ago. The service since has continued to be excellent: fast, attentive and friendly. Other post have complained about the costs of shipping. For me, it is worth the convenience and making sure it is shipped properly.