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  • Very good store with quality goods and friendly staff. I stopped in recently to get my messenger bag and toiletry kit monogrammed. I called the night before and spoke to Justin who told me that they would be glad to monogram my Tumi products free of charge and to come in when I got a chance. The next day I stopped in and spoke to a gal who was more than happy to help me. She even showed me all of the color options and gave an opinion as to what would look good with my products. None of my products were purchased at this location so it was nice of them to treat me well and treat me as if I had purchased there before. The actual monogramming took all but 3 minutes total and it looked great, giving my messenger bag an awesome custom look. I am very pleased with the staff at this location. Justin was great over the phone and the person I dealt with the next day was also nice and even engaged in conversation with me about my upcoming travel to the UK. Tumi products are anything but cheap, but the level of service is unmatched and in my view that makes it worth every dime. The Scottsdale location treated me as if I spent my money there before and that makes me feel good about giving them my business in the future.
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